A new structure has been created as a first step towards implementing this strategy: LEMKEN's Spare Parts and Product Service departments have been merged to form a new After Sales department within Sales. This will accelerate the decision-making process, ensure that know-how is shared effectively and allow new service products to be brought quickly to the market.

Additional positions will also be created. Mathias Scheiper is LEMKEN's new head of After Sales, and he will be supported by Edil Sujunbaev, the new Regional Service Manager for Central and Eastern Europe – a key position for implementing improved processes. Edil will be the direct contact for any technical and organisational matters. He will accelerate decision-making processes and communications with the relevant departments at LEMKEN's Alpen headquarters, also in handling warranty and goodwill matters. He will also liaise with local technicians in all implement-related matters. Edil will conduct on-site visits to introduce the LEMKEN Service standards and maintain direct contact with distribution partners and end customers.

Edil studied agricultural science, majoring in agricultural technology, at Hohenheim University. He has been with LEMKEN in a number of positions since 2009 and has gained comprehensive experience with LEMKEN products. His most recent experience as a product manager in the LEMKEN Service department makes him the ideal person for this new position.